Jump to Topic:


How do I place an order?

  1. Browse our catalog and select your favorite display.
  2. Add the display to your cart and check out.
    1. If you are using our design services, don't forget to add graphic design before you check out (adds an additional 5 business days on average to your timeline).
    2. Once you’ve placed your order, our designers will reach out to you to start the graphic design process.
  3. If you are designing your own art, use the resources below to create and upload artwork that's customized for your product.
  4. Once you've approved the proof, production begins and lasts an average of 4 business days.
  5. You'll receive a tracking number once your order ships.
Order Timeline

When will you charge my card?

Your card will be charged after you’ve approved your display’s proof and your order is in production.


Artwork Process

  1. Navigate to the product(s) you wish to purchase and click on the "Downloads" tab, just below the product's image gallery. There, you'll see a list of artwork templates for your chosen display in PDF format. Design your artwork on the template, keeping in mind our artwork guidelines.
    Screenshot - Location of display design templates
  2. Place your order and upload your completed art. Include your name, email, and order number in the submission details.
  3. The artwork proofing process takes an average of 2 business days.
    Please note that failure to provide sufficient art or failure to respond to the proof email may result in missed deadlines and a change in the timeline.

What artwork file types do you accept?

Provided artwork must be created using our easy-to-use product templates and meet resolution and format specifications—see more details  at our artwork requirements page

What if I need help with design work?

We have a team of experienced graphic design artists who can assist you in creating high-quality, individualized designs that show off your brand. See our Creative Services page for more details.

What is outlining text in a design, and how do I do it?

The process of Outlining text is a simple process that converts the words on your artwork from a font format into vectored shapes. Essentially, this allows us to print your design accurately without having to own the exact fonts you used. Watch our quick tutorial video on how to outline text in Adobe Illustrator to see how it's done! 

Do I need to embed images into my artwork file?

Yes, please embed all images when working in Adobe Illustrator. Don't forget to check the resolution first! See our artwork requirements for more details on the resolutions required to upload art for our displays.

How and when do I send my artwork to you?

See the “How do I place an order?” question above.


Where do your products ship from?

Most of our products are shipped directly from our manufacturing facility and headquarters in Buford, Georgia, where we stock the frames and materials. Your custom graphics will be printed on one of our in-house printers and shipped out with your display's frame.

Where do you ship?

Rates only apply to the continental US. International and overseas shipping is not available. Shipping addresses can not be changed within 2 business days of the order shipment.

When will I receive my order?

If you have artwork ready to go, estimated timelines are provided near the top of each product page (under "Availability"). If your artwork design isn't ready, or if there is a delay in receiving your approval for a display proof, the estimated lead time will be extended. Displayit is unable to guarantee that all shipments will arrive without delay. 


Do you offer warranties or exchanges?

Please refer to our warranty policy.

What is your policy on clearance items?

We do not offer returns or refunds on clearance items. We will support replacement graphics for clearance items one year after your purchase. 

What are SEG (Silicone Edge Graphics)? How do I install them?

Silicone Edge Graphics (also called SEG) are fabric graphics that have a silicone strip sewn around the perimeter. This silicone strip gets tucked into a channel of a display frame. Learn more and watch our video on the best way to install silicone edge graphics.